Shepperd Chao founded CoyoteWorks in June 1997. As the company's Managing Principal, Shepperd leads CoyoteWorks in its mission to help its Global 1000 clients leverage technology into a seamless innovative advantage delivering long-term sustainable economic growth. As the transformation leader, he works with strategy, operations, and alignment leaders to ensure that CoyoteWorks is at the leading edge of developments that continue to enhance value for clients by delivering fast, quality service across all areas of business and geographies.
Shepperd joined CoyoteWorks from Akili System Group where he was a Sr. Management Consultant. He was responsible for risk management and turnaround of problem projects and organizations. The responsibility included consolidating Akili's enterprise business modeling and service delivery. His team played a key role in repositioning Akili as a leader in IT and Management Consulting, as well as driving increased revenue, market share and profitability during his tenure.
Previously, Shepperd worked for Optimus Consulting Group, TRW, Caltech, UCLA Medical Center. He was responsible for assessing and mitigating risk for multi-billion dollars programs. He provided business process modeling, architecture, program management and technical hands-on support to turnaround high profile problem programs. At TRW, Shepperd developed an agile end-to-end Full lifecycle Business Transformation methodology that integrated Information Strategy Planning, Business Process Reengineering, and Agile Software Development. This Methodology was nominated for the TRW Chairman's Award for Innovation. Shepperd's Clients represent a broad range of industries including Healthcare, Insurance, Telecommunication, Wireless Carriers, Oil and Gas, Banking, Finance, Public Utilities, DPS, USAM and USMC.
Shepperd received his BS and MS in Engineering and Applied Sciences from California Institute of Technology. He left his Ph.D. program at Caltech to help Coyote Works at TRW Space and Defense lead the development of an image recognition supercomputer and a fast search engine.
As a healthcare transformation and turnaround leader, Henry leverages his 20 years experience as a proven journey manager for sweeping healthcare transformations to provide our healthcare clients accelerated innovative transformations and sweeping multi-year transformation across multiple organization functions and settings.
As a global outsource and risk management advisory leader, Henry works with executive management and boards to help improve their capabilities to balance growth risk and return strategies. Henry has built, managed and audited billion dollar global outsourced and offshore healthcare operations. Henry works with executive management to ensure the outsourced process meets all government and operational regulations, as well as establishing governance to maintain peak operational efficiency, productivity and profitability.
Henry joined CoyoteWorks from The Kaiser Foundation Health Plan where he was a VP across a broad range of organizations and functions. Henry was responsible for consolidating Kaiser's federated disparate application portfolio and IT infrastructure. His team played a key role in repositioning Kaiser as a leader in healthcare, as well as driving increased revenue, market share and profitability during his tenure.
Previously, Henry worked for First Interstate Bancorp and the California Community Colleges. He has taught courses at the University of Colorado, University of Southern California, Regis College, Cogswell College and others.
Henry received his Ph.D. in Organization Communication from the University of Colorado, Boulder. His research focus has been on groups, leadership, organizations, culture and information technology. He is a member of several community and professional boards and associations. He has published papers and presented in areas of telecommunication, enterprise strategy, healthcare information security, program management, human communication and culture.
